FAQ
Q: What happens if you send me the wrong part?
We’ll make it right by sending you a free shipping label so you can ship it back to us free of charge, and we’ll send you the correct part.
Q: What if the part is broken or damaged during shipping?
Keep the box and everything inside it and then contact us.
It’s always a good idea to inspect the package and the part(s) inside before accepting the delivery because you can start the damage claim process with the carrier immediately if you find any shipping-related damages.
Q: Do you ship outside the US?
We do not ship outside the US currently. For international orders, we can ship to your freight forwarder within the US or will call for your freight company to pick up your order.
Q: What payment methods do you accept?
We accept the following credit/debit cards: MasterCard, Visa, American Express, and Discover. We also accept PayPal.
Q: Do I need to have an account to order a part?
No. You can check out as a guest. We recommend getting an account with us, though, if you want to receive exclusive deals and offers as well as track past orders.
Q: Do you offer a warranty?
Yes, we have a 30 days warranty on our Heavy Duty Steering Rack. We will cover a replacement rack if it happens to leak.
Q: How do replacement parts affect my vehicle’s warranty?
Good news: they don’t.
It’s illegal for auto manufacturers to void a warranty just because an aftermarket part has been added to your vehicle. However, if the aftermarket part directly causes a problem in your vehicle, then the auto manufacturer doesn’t need to cover the repairs. The burden of proof falls on them.
Q: How can I be sure the part I need will fit my vehicle?
Email us at sales@toyo-steering.com! We’re more than happy to help you select the right parts for your vehicle.
Q: What if I want to talk to a real person about my order?
You can email us at sales@toyo-steering.com, or call us 7am-5:30pm Mon-Fri.