Shipping Policy
Order Processing & Delivery Time
Some orders are shipped direct from the manufacturer and may be delayed in their shipping process. In other cases, some orders require that we ship items from the same order in more than one box. In these particular instances, shipping charges are based on the total weight of your order and you will only be charged one low delivery price. Custom products or specialty items that are made to order may also require additional lead time for delivery depending on the manufacturer’s production schedule and location.
Please verify your shipping address before you submit your order to ensure the quickest possible delivery.
Shipping Pricing
Some shipping quotes given online are not necessarily accurate and may need to be recalculated manually. This most commonly occurs with orders shipped outside the 48 contiguous states, or to APO/FPO addresses.
In the event of any additional shipping charges or alterations to your shipping total, we will attempt to contact you and your order will be held, pending your approval of any changes.
Q: Is there a cost on returns?
Refund eligibility for returns is as follows:
- Within 30 days of invoice date: Refund and/or store credit on parts only, less 30% restocking fees
- After 30 days of invoice date: No returns or refunds after 30 days
Refunds will be given on parts only and excludes shipping, or any other charges. All parts must be returned in the original package, with all supplied parts, cannot be damaged or installed, and must be in original condition. All returned parts must be sent freight prepaid and fully insured and are subject to a re-boxing fee. We recommend using Fedex/UPS ground services with the insured value at the retail price of what’s being returned. Returned parts that are damaged during transit to us are non-returnable. Certain parts are not returnable, including wheel bearings, steering knuckles, and cooling kits.
Note that all returns are subject to a 30% restocking fee. Please include all original packaging, manuals, and ancillary materials in order to avoid being penalized.
For all returns please contact us via email at info@toyo-steering.com. We will do our best to work with you and ensure your best needs are met.
Q: What shipping methods do you offer?
By default, basic ground shipping. If you’re interested in expedited shipping, feel free to contact us at info@toyo-steering.com. We’re more than happy to work something out for an additional cost.
Q: How long does it take to process and ship my order?
In stock kits will ship as seen below. In the instance that a products is out of stock, we’ll ship it to you as soon as possible.
- Tundra Racks - Subject to stock and work in process
- Heavy Duty Steering Rack - Subject to stock
- Cooling kits - 2 business days
- Steering Knuckles - 2 business days
- Wheel Bearings - 2 business days
Q: Will you provide tracking information?
Of course! We’ll email you your tracking number upon request.
Q: Will you provide tracking information?
Of course! We’ll email you your tracking number upon request.
Q: If I pay by credit card, will you charge my card once the item has shipped?
No; your card will be charged as soon as you place your order.
Q: If I ordered a part that’s out of stock, when will it ship?
As soon as possible. We’ll keep you posted every step of the way and send you an estimated delivery date the second we’re ready to ship out your order.
Q: Do you ship to AK and HI?
Yes, we ship to Alaska and Hawaii. There is an additional charge so please contact us directly for pricing.
Q: Do you ship oversized parts?
Yes. Our wheels are considered oversized if you order a set instead of just one. You’d have to pay an extra charge for oversized packages.
Q: What happens if you ship me the wrong part?
Please contact us right away, and we’ll take the following steps:
- Apologize profusely
- Send you a free shipping label so you can ship it back to us free of charge
- Immediately ship you the correct part
Q: What happens if the part is damaged during shipping?
Please contact us right away and do not throw out the damaged box. That way, we can send you a replacement ASAP and have our carrier reimburse us.
Q: How can I be sure you’re shipping me parts that will fit my vehicle?
Please contact us at info@toyo-steering.com! We’re always here to help you find the right parts for your vehicle.
Q: What happens if the part doesn’t fit my vehicle?
If we made a mistake and sent you the wrong part, we’ll make it right.
If you made a mistake and ordered the wrong part, we’ll be more than happy to accept the return, provided you contact us for a return authorization number and send it back to us within 30 days of purchase.
Q: What if my address changes before my order ships? Can I change where you send my shipment?
Your order will be delayed, and our carrier will let us know that they can’t deliver the package. We’ll contact you via phone or email, and you may provide the updated address then.
If you accidentally put down the wrong address during the checkout process, please contact us immediately and we’ll update our system with the correct address before shipping out your order.
If the order has already shipped, you can try re-routing it on the carrier's website.
Q: What if I never receive an order?
We provide tracking numbers to keep this from happening. Please keep an eye on your shipment and if it ends up somewhere else, call us immediately and we’ll work something out. If your package was stolen off your porch, then it’s something to address with the carrier.